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This Privacy Policy describes how Plink ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our services, including our website, mobile app, and ticketing platform (collectively, the "Platform").

By using Plink, you agree to the collection and use of information in accordance with this Privacy Policy. This policy complies with applicable Tunisian data protection laws.


1. INFORMATION WE COLLECT

We collect different types of information depending on whether you are an Organizer, an Attendee, or a visitor:

1.1 Information You Provide to Us

  • Account registration: Name, email address, password, phone number

  • Event creation: Business name, government-issued ID, payment details, tax information

  • Ticket purchase: Name, email address, phone number, payment method (via third-party processor)

  • Communications: Messages, feedback, or correspondence with support

1.2 Automatically Collected Information

  • Device information: IP address, browser type, operating system, language settings

  • Usage data: Pages visited, session time, clicks, and navigation patterns

  • Cookies and tracking technologies: Session cookies, preferences, and analytics cookies


2. HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Provide, manage, and improve the Plink Platform

  • Process ticket purchases and event payouts

  • Communicate with you about your account, transactions, and updates

  • Prevent fraud, abuse, and legal violations

  • Send marketing and promotional communications (only with your consent)

  • Generate aggregated, anonymized analytics


3. SHARING OF INFORMATION

We do not sell your personal information. We may share your data only with:

3.1 Service Providers

Third parties we use to:

  • Process payments

  • Manage infrastructure (hosting, email delivery, analytics)

3.2 Event Organizers

If you are an Attendee, we may share your name, email, and ticket data with the Organizer of the event you registered for, so they can manage the event or contact you. Organizers must handle this data in compliance with applicable laws.

3.3 Legal Authorities

We may disclose personal information to comply with legal obligations or respond to lawful requests by public authorities (e.g. tax authorities, police).


4. DATA RETENTION

We retain personal information only as long as necessary to:

  • Provide services

  • Fulfill legal or tax obligations

  • Resolve disputes

  • Enforce our agreements

When no longer needed, we securely delete or anonymize your data.


5. DATA SECURITY

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse. These include:

  • Encryption (TLS) for data transmission

  • Access controls and authentication

  • Data access limited to authorized personnel only

However, no online system is 100% secure. You use the platform at your own risk.


6. YOUR RIGHTS

Under Tunisian and international privacy laws, you have rights over your personal data:

  • Access: Request access to your data

  • Correction: Request corrections to inaccurate or incomplete data

  • Deletion: Request deletion of your data, unless we must retain it for legal reasons

  • Objection: Object to data processing in specific contexts

  • Withdraw Consent: Withdraw marketing consent at any time

To exercise these rights, contact us at: [Insert email address]


7. COOKIES AND TRACKING

We use cookies to enhance user experience and analyze site traffic. You can set your browser to refuse some or all browser cookies or to alert you when websites set or access cookies.

Types of cookies:

  • Essential: Required for basic operation of the site

  • Analytics: To understand usage and improve performance

  • Preferences: Remember settings and preferences


8. INTERNATIONAL TRANSFERS

If you access Plink from outside Tunisia, be aware your data may be transferred to and stored in Tunisia or other countries with different data protection laws.


9. CHILDREN’S PRIVACY

Plink is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If we become aware of any such data, we will delete it.


10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will notify you via email, the platform dashboard, or other appropriate methods. Continued use of Plink after updates means you accept the revised policy.

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